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Operations Manager

FedEx Logistics • Full-time • دبي, AE • 21h ago

JOB DESCRIPTION R.E.C. C Manager

1 Job Identification

Corporate Unit: FEDEX Logistics

Division: Global Air Freight

Group: Global Aerospace Logistics

Location: TBD

Reporting to: Disciplinary AOG Desk Manager

Functional Global Engines Product Manager

Function: RECC

Job Title: RECC Manager

2 Main Missions

There are 2 main missions:

2-1 Customer & Quotation Management: The RECC Manager handles engine quote

requests and supports outside sales with customer inquiries. He/She ensure all

documentation is accurate, respond promptly to engine shipment needs, and provide

excellent customer service.

2-2 Operational Management: The RECC Manager ensures the smooth handling of aircraft

engine coordinating with all the stakeholders involved. They work closely with AOG desks,

monitor shipment flows, and contribute to quality and process improvement initiatives.

3 Accountabilities & Interactions

Customer Relation Key Outcomes:

 Answer & Handle customer engine quote requests

 Provide accurate multiple shipping solutions in a prompt manner

 Negotiate with suppliers (airlines & truck companies) & internal network (FXL

network) if necessary to provide the best rates

 Representing the client to carriers and FXL network

 Inform the customer in real-time

 Provide excellent customer service

 Track & identify trends & opportunities

 Monitor sales margins

 Strict compliance of Aero-Lift rules

FXL l Global Aerospace Logistics l Job Description l RECC MGR l Release 1.0 5/30/2025

Operational Key Outcomes:

 Update operational instructions for Hand-Over to AOG Desk

 Adhere to client-specific operational procedures (SOP)

 Work closely with AOG Desk on each engine file

 Monitor engine files in F.A.S.T in accordance with KPIs

 Ensure the green-light process is being followed (engine checklist & pictures

completed with truck companies & updated in F.A.S.T)

 Control administrative documents, forms related to the transport of goods, and

content.

 Support issue resolution and manage dispute cases.

 Inform Global Product Manager of any required IT updates (ex: engine catalog,

airlines database…)

External Interactions:

 Customers (External and/or Fedex Airlines)

 Carriers

 Suppliers

Internal Interactions:

 Global Engines Product Manager

 AOG Desk Manager

 AOG desk Supervisor

 AOG Back Officers

 FXL Network organization & branches (Sales, Pricing & Operational Teams)

4 Required Competence

4-1 Knowledge

 Business English (read, written, spoken)

 Knowledge of Aerospace Logistics (specifically in aircraft engines, including

handling, shipping, and regulatory requirements)

 Familiarity with rate building and quoting tools

 Spanish/Dutch/German/Italian/Portuguese is a PLUS for CDG

 Arabic/ is a PLUS for DXB

 Chinese / Japanese/ Korean/Thai is a plus for MNL

 Spanish/Portuguese/French is a plus for MIA/DFW

 Mastery of international air transport regulations (Incoterms/Customs Rules…)

 Knowledge of computer tools

FXL l Global Aerospace Logistics l Job Description l RECC MGR l Release 1.0 5/30/2025

Operational Key Outcomes:

 Update operational instructions for Hand-Over to AOG Desk

 Adhere to client-specific operational procedures (SOP)

 Work closely with AOG Desk on each engine file

 Monitor engine files in F.A.S.T in accordance with KPIs

 Ensure the green-light process is being followed (engine checklist & pictures

completed with truck companies & updated in F.A.S.T)

 Control administrative documents, forms related to the transport of goods, and

content.

 Support issue resolution and manage dispute cases.

 Inform Global Product Manager of any required IT updates (ex: engine catalog,

airlines database…)

4-2 Skills

 Attention to detail and documentation accuracy

 Excellent communication and coordination

 Strong negotiation skills with customers and suppliers

 Data analysis and margin tracking

 Adherence to SOPs and Compliance Rules

 Respect and apply the company's Quality, Hygiene, and Safety rules.

 Convey a positive brand image to clients.

 Adherence to procedures and organization of the service (schedules, break

times, holidays).

 Good command of written and oral communication

4-3 Personal Qualities

 Customer service orientation (internal and external)

 Initiative and problem-solving mindset

 Teamwork orientation

 Organizational skills

 Reactivity and proactivity

 Good interpersonal skills

 Sense of responsibility

FXL l Global Aerospace Logistics

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