About noon
noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done.
noon’s mission: Every door, every day.
NUB : Fugistics
What you'll do:
The Compliance Manager – Cross-Border is responsible for designing, implementing, and enforcing internal SOPs governing cross-border logistics operations. The role acts as the custodian of compliance, service quality, and performance governance, ensuring all international shipments adhere to regulatory requirements, internal standards, and contracted service levels.
The role operates independently from day-to-day operations and provides objective oversight through audits, dashboards, and structured reporting to management and stakeholders.
- Create, standardize, and maintain internal SOPs covering all cross-border shipment stages, including intake, screening, documentation, customs clearance, handover, and delivery.
- Ensure SOP alignment with customs regulations, DG requirements, and partner SLAs.
- Lead SOP updates driven by regulatory changes, audit findings, customer issues, or new trade lanes.
- Ensure controlled SOP versioning, approvals, and network-wide rollout.
- Enforce consistent SOP adherence across countries, hubs, and third-party partners.
- Monitor compliance with IATA, IMDG, ADR, customs laws, and prohibited goods regulations.
- Ensure accurate classification, labeling, documentation, and declarations for cross-border shipments.
- Establish screening standards to detect restricted or non-compliant shipments prior to movement
- Define escalation and reporting mechanisms for compliance violations.
- Act as the second line of defense to protect company licenses, trade permits, and cross-border authorizations.
- Monitor delivery performance against contractual SLAs, including clearance timelines, delivery attempts, and exception handling for both internal and external partners.
- Identify systemic failures impacting service levels.
- Analyze delays, seizures, returns, and customer complaints to identify compliance or process gaps.
- Lead corrective and preventive action (CAPA) initiatives and track effectiveness through closure.
- Conduct regular audits of operations, customs bayans, duty payments, customs inventory stock management, documentation, screening processes, and bonded or non-bonded facilities (internal and partner-operated).
- Score SOP adherence and issue formal audit reports.
- Validate operational data against actual processes to ensure accuracy and compliance.
- Audit subcontractors and cross-border partners against company SOPs and regulatory requirements.
- Design and own dashboards covering SOP adherence, DG and prohibited goods compliance, HS code compliance, SLA performance, customs clearance timelines, audit scores, and CAPA status.
- Monitor day-to-day performance and compliance exceptions using dashboards.
- Prepare structured weekly and monthly management reports highlighting risks, trends, and improvement actions.
- Escalate material compliance or service failures to leadership.
- Build, manage, and develop a compliance and quality team responsible for audits, dashboard monitoring, and compliance checks across the GCC.
- Ensure team members are trained on SOPs, regulatory requirements, and audit methodologies.
- Partner closely with Operations, IT, Customer Experience, and Customs teams to drive compliance-led improvements.
What you’ll need?
- Experience: 10+ years in Compliance or Quality roles within cross-border logistics or international courier services.
- Regulatory Expertise: Strong knowledge of IATA, IMDG, ADR, and customs compliance requirements.
- SOP & Audit: Proven experience designing SOPs and conducting operational and compliance audits.
- Analytics & Dashboards: Ability to define KPIs, design dashboards, and interpret performance data.
- Systems Exposure: Experience with WMS, TMS, customs systems, and reporting tools.
- Governance Mindset: High level of independence, risk awareness, and escalation discipline.
Who will excel?
- Compliance leaders who can operate independently from daily operations while maintaining strong governance and oversight.
- Professionals with a strong risk and control mindset, capable of acting as a second line of defense for licenses and regulatory exposure.
- Managers who can translate regulatory requirements into practical SOPs and enforce them across multi-country operations and partners.
- Leaders comfortable driving fact-based discussions through audits, dashboards, and structured reporting.
