About noon
noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done.
noon’s mission: Every door, every day.
NUB : Fugistics
What you'll do:
The Manager – Customs Clearance (Cross Border) is responsible for end-to-end governance, compliance, and performance oversight of all import, export, and re-export activities across the UAE.
The role ensures full compliance with UAE & GCC customs regulations, effective use of digital customs platforms, optimized duty and tax management, and consistent clearance performance across Dubai and Abu Dhabi operations.
- Own and enforce compliance with GCC Common Customs Law, UAE Customs regulations, and local customs circulars.
- Act as the internal customs compliance authority in coordination with the Compliance team on HS classification, customs valuation, country of origin determination, and prohibited/restricted goods decisions.
- Ensure readiness and compliance with new and upcoming regulatory mandates, including pre-loading/post-loading data submission, 12-digit HS code implementation, strategic goods controls, and restricted commodity handling.
- Liaise with airport authorities, ground handling agents, airlines, and relevant stakeholders to support clearance operations.
- Provide functional leadership to Customs Clearance Supervisors in Dubai and Abu Dhabi.
- Ensure consistent application of customs SOPs across Jebel Ali, DWC, Dubai mainland, KIZAD, Abu Dhabi mainland, and Al Ghuwaifat Border.
- Monitor clearance volumes, workload allocation, escalation handling, and performance metrics across both locations.
- Oversee accurate and compliant use of digital customs platforms, including Dubai Trade/Mirsal II, Abu Dhabi Customs systems, and GCC Bayan platforms.
- Review and approve complex or high-risk declarations, amendments, post-clearance corrections, and special customs regimes (temporary admission, re-export, duty suspension).
- Govern correct application of customs duties and taxes, including reviews of duty refunds, reversals, bonded facility movements, and free zone–mainland transfers.
- Partner with Finance and Compliance teams to minimize financial exposure arising from customs audits or non-compliance.
- Serve as the primary liaison with customs authorities and regulatory bodies, including Dubai Customs, Abu Dhabi Customs, municipalities, MOH, SIRA, CID, MOI, and other relevant authorities.
- Lead customs audits, investigations, dispute resolution, and penalty negotiations with authorities.
- Establish pre-clearance risk review frameworks for high-risk shipments in coordination with the Head of Customs and Compliance team.
- Review escalations related to detention, seizures, valuation disputes, or classification challenges and ensure timely corrective actions.
- Ensure audit findings, violations, and corrective actions are reported to the Compliance team and Head of Customs.
- Define clear roles and accountability for Supervisors (control and coordination) and Executives (execution and documentation).
- Drive continuous training and capability development across clearance teams covering regulatory updates, system enhancements, and commodity-specific requirements.
- Approve staffing plans, shift structures, and workload distribution across Dubai and Abu Dhabi operations.
What you’ll need?
- Bachelor’s degree in Supply Chain, International Trade, Business Administration, or a related field.
- 7–10 years of UAE customs clearance experience, including people and multi-location operations management.
- Strong command of UAE and GCC customs laws, regulations, and compliance requirements.
- Expert-level knowledge of customs systems including Mirsal II, Tamm, Dhabi, ATLP, and related platforms.
- Certified Customs Expert (CCE) certification preferred.
- Fluency in English is required; Arabic is an advantage.
Who will excel?
- Senior customs professionals with a strong governance, risk, and compliance mindset.
- Leaders capable of managing multi-location clearance operations with consistency and control.
- Professionals comfortable handling complex declarations, audits, disputes, and regulatory escalations.
- Individuals who can balance regulatory rigor with operational efficiency in high-volume environments.
Is this you?
