Company Description
YourShore LLC, based in Dubai, is an ISO-accredited shipping agency and marine logistics company specializing in ship agency and related services. The company offers comprehensive support, including project advisory and oversight, to both local and international shipping businesses operating in the Middle East and Indian subcontinent. With expertise in handling cargo and husbanding calls, YourShore operates in major ports like Jebel Ali, Dubai, DMCA, Sharjah, Al Hamriya, and Ras Al Khaimah, and provides services at Fujairah and other GCC ports through trusted partners.
Job Objective
Results-driven Operations Executive with hands-on experience in shipping agency operations within the UAE, seeking to contribute to a dynamic maritime organization by ensuring efficient vessel operations, regulatory compliance, and seamless coordination between principals, port authorities, and service providers. Adept at managing end-to-end port call activities including vessel clearance, documentation, husbandry services, and turnaround optimization, while strictly adhering to UAE maritime laws, port regulations, and international shipping standards.
Committed to delivering high-quality operational support by maintaining accurate documentation, controlling operational costs, resolving on-ground issues proactively, and ensuring timely communication with ship owners, charterers, terminal operators, and customs authorities. Possesses strong organizational and multitasking skills, with the ability to perform effectively in fast-paced port environments such as Jebel Ali, Khalifa Port, Fujairah, Khor Fakhan, and other UAE ports.
Driven to support business growth by improving operational efficiency, minimizing vessel delays, enhancing customer satisfaction, and upholding the company’s reputation as a reliable and compliant shipping agency in the Middle East maritime sector.
Key Responsibilities
1. Vessel Operations & End-to-End Coordination
- Take primary responsibility for the complete coordination of all vessel-related operational matters, ensuring smooth and speedy turnaround of vessels.
- Manage end-to-end port call operations including ETA coordination, berth planning, port formalities, sailing clearances, and vessel departure.
- Act as the central coordination point between clients, vessel masters, port authorities, terminals, and service providers.
- Proactively handle operational challenges, contingencies, and emergencies, providing practical solutions to clients and principals.
2. Crew Matters & Husbandry Services
- Coordinate all crew-related activities including crew change, medical attendance, repatriation, shore passes, and visa formalities.
- Ensure timely receipt of NOCs from relevant authorities for crew change, stores delivery, medical attendance, or technicians attending vessels.
- Arrange husbandry services such as provisions, spare parts, stores, bunkers, freshwater, sludge removal, and other vessel requirements.
- Liaise with customs, immigration, and port security authorities to ensure compliance with UAE regulations.
3. Client Servicing & 24x7 Operational Support
- Provide round-the-clock operational support (24x7) by monitoring emails and attending phone calls, assessing urgency, and taking appropriate action.
- Ensure prompt response and execution of all incoming and outgoing operational communications.
- Deliver high service levels and ensure customer expectations are consistently met or exceeded.
- Maintain clear, timely, and professional communication with clients regarding vessel status, operations, and exceptions.
4. Documentation, Compliance & QMS / ISO Adherence
- Ensure all operational activities comply with:
- UAE Port Authority, Customs, Immigration, and Coast Guard regulations
- International maritime conventions (SOLAS, MARPOL, ISPS)
- Adhere strictly to Quality Management System (QMS) and ISO standards in all operational processes.
- Ensure proper documentation, filing, and recordkeeping for audits, inspections, and compliance reviews.
- Document customer complaints, conduct detailed investigations, and raise CPARs (Corrective & Preventive Action Reports) in line with ISO requirements.
5. Financial Monitoring & Cost Control
- Closely monitor funds status for ongoing port calls and operations.
- Coordinate with principals and clients to request advance funding and issue reminders in case of shortfall.
- Assist the accounts team with operational checklists, supporting documents, and billing requirements.
- Support preparation and verification of Proforma and Final Disbursement Accounts (DA).
6. Service Quality & Customer Satisfaction
- Ensure service levels provided to customers are exemplary and consistent with company standards.
- Proactively identify service gaps and take corrective actions.
- Maintain strong client relationships through professionalism, accountability, and responsiveness.
- Support continuous improvement initiatives aimed at operational excellence.
Requirements
Bachelor’s Degree or equivalent
Minimum 2-3 years prior experience preferably in a shipping and logistics environment
Good communication skills, time management, planning and organizing
Proficiency in Basic MS Office application (word, excel, outlook, power point, etc
Fluency in spoken and written English
