We are seeking an experienced Import Export Documentation Manager to join with our client based in Dubai, UAE. This is for a shipping and freight forwarding sector.
Job Requirements:
- Bachelor’s degree in Logistics, Supply Chain, Business Administration or related discipline.
- Minimum 7–10 years’ total experience in shipping, freight forwarding or liner documentation — with at least 3 years in a supervisory/managerial role.
- Strong working knowledge of import/export procedures, Bills of Lading, D.O. issuance, MCN, IMDG regulations and SOC operations.
- Proven experience with reconciliation processes for demurrage and export advancements.
- Experience working with TMS/ERP/line-haul booking systems and ability to liaise with IT/support teams for system issues.
- Demonstrable track record of stakeholder management: principals, agents, port authorities and customers.
- UAE / GCC experience and familiarity with local port/terminal procedures preferred.
Preferred if:
- Professional certification (e.g., FIATA, customs/clearing certifications) is there
- Experience in an NVOCC / shipping line environment.
- Exposure to SAP, GENISIS or similar Shipping ERP systems.
Job Responsibilities:
- Lead and mentor the Documentation & Customer Service team by setting clear goals, conducting performance reviews, and ensuring adequate staffing/coverage.
- Oversee all documentation activities including timely issuance of Delivery Orders (DOs), Bills of Lading (BL), import/export filing, IMDG bookings, and SOC documentation to ensure full regulatory compliance.
- Manage financial reconciliations for import demurrage and export advances, monitor overdue accounts, and prepare reconciliation reports for HQ.
- Approve Import MCNs, supervise container release, import manifest filing, vessel closing, and coordinate salvage/loss cases with vendors and insurance teams.
- Ensure effective vendor and service provider management by monitoring SLAs, resolving system/IT issues, and coordinating with overseas agencies, ports, and local contacts.
- Conduct customer meetings to resolve disputes, enhance processes, and maintain strong client relationships.
- Implement process controls to ensure 100% compliance with audit and regulatory standards.
- Provide regular management reports and KPIs to the COO and HQ, covering demurrage metrics, DO issuance timeliness, customer satisfaction, and SLA performance.
