DwyerOmega is a leading global manufacturer of precision measurement and control solutions, trusted across industries to enhance operational efficiency, ensure safety, and support sustainability goals. With a legacy of innovation and quality, our products empower customers to monitor, manage, and optimise critical processes with confidence. We are Global, 49 locations, 18 countries, 25 manufacturing & engineering facilities, 16 distribution centres.
Our customers are from a variety of markets who rely on our measurement solutions to ensure the quality of their products, save energy, prevent contamination, and avoid process disruptions. Our products directly improve the profitability of our customers and help them stay compliant with multiple industry regulations.
For our Ntron Manufacturing Plant in Navan, we are seeking a highly motivated and enthusiastic Customer Services Administrator to work with our sales organisation and support our global sales team. The role requires someone with drive, a desire to learn, an outgoing personality, and the ability to work on various projects at once. Organisational skills in managing own responsibilities and time to achieve objectives and deadlines are a must. If this sounds like you, then we would be delighted to hear from you.
As a Customer Service Administrator, you will manage queries through email and phone, resolve delivery issues, and liaise with courier companies to keep customers informed. Beyond customer support, you’ll collaborate with internal teams on ensuring products reach the customers, making this a dynamic role with plenty of variety.
Duties and Responsibilities
- Customer & Supplier order follow-up, dealing with all aspects of the order processing cycle, order acknowledgement, shipment dates, shipping documentation, dealings with customs, couriers, and general order queries.
- Maintaining the ERP System
- Coordinates with other departments to ensure timely resolution of customer issues and overall satisfaction
- Carrying out other ad-hoc administrative duties as requested by Management.
- Ability to work on their own initiative and as part of our Team.
What you need to succeed
- Excellent Microsoft Office skills
- Knowledge and experience of an Accounts system, such as DYNAMICS or other
- 1 to 2 years’ experience working in the admin section of a medium-sized company
- Post Leaving Cert business qualification
- A proactive, problem-solving mindset and ability to work independently and in a team.
- Have a strong ability to learn web-based systems & applications.
- Attention to detail
- Excellent communication skills (written and verbal) with a warm, professional manner.
- Fluent Written and Spoken English
What you’ll get in return:
- The chance to join a growing, innovative company with a strong sense of purpose.
- A supportive, close-knit team environment where your ideas and input matter.
- Employer pension contribution up to 5%
- Death in service benefit
- 22 holiday days a year
- Bike to work scheme
- Long service award after 10 years
- Additional days of annual leave after 5,10,15 & 20 years
- EAP support and counselling services
Working Hours:
Monday-Thursday 8.30am to 5:00pm, Friday 8.30am to 1.30pm
Apply now for immediate consideration.
