Job Title: Vendor Commercials & Contracts Manager
Location: Dubai, UAE (Hybrid)
Industry: Logistics & Cross-Border eCommerce
Company: RSA eCommerce (Part of RSA Global)
About the Role
We are looking for a detail-oriented Vendor Manager to join our fast-growing eCommerce logistics team. You will coordinate contracting, pricing, and SOP management for customs clearance and last-mile delivery partners worldwide. The role is critical in ensuring every vendor we onboard is commercially competitive, contractually compliant, and operationally aligned with RSA standards.
Key Responsibilities
1. Vendor Contracting & Compliance
- Coordinate vendor contracting after commercial terms are agreed.
- Validate contracts and rate cards; review them against RSA’s 20-point checklist.
- Manage redlines with vendors, track deviations, and prepare agreements for signature.
- Maintain a central repository of all executed contracts and key terms.
2. Pricing & Rate Analysis
- Analyse vendor rate cards, benchmark against RSA models, and ensure pricing integrity.
- Restructure rate cards into RSA-standard templates for full transparency.
- Collaborate with Finance for rate validation and maintain a central pricing database.
- Conduct market comparisons to ensure competitiveness and healthy margins.
3. SOP Management
- Review vendor SOPs and adapt them into client-ready packs.
- Maintain a structured and up-to-date SOP repository for all vendors and countries.
4. Vendor Onboarding & Coordination
- Drive the end-to-end onboarding process for global vendors.
- Coordinate with Tech, Finance, and Legal to ensure readiness across systems, invoicing, and compliance.
- Track progress, escalate delays, and ensure vendors are fully operational before launch.
5. Vendor Research & Engagement
- Conduct vendor research and comparisons to support selection decisions.
- Perform initial outreach and qualification before escalation to senior management.
Key Performance Indicators (KPIs)
- Contract turnaround time: ≤ 10 business days
- Rate validation cycle: ≤ 3 business days
- Pricing accuracy: ≤ 1% variance between contracted rates and first invoices
- Checklist compliance: 100% reviewed, ≥ 85% ideal/approved alternate clauses
- SOP readiness: client-ready within 5 business days of contract signature
- Repository hygiene: 100% of contracts logged and searchable within 5 days
Candidate Profile
Experience:
- Mandatory experience in vendor management for cross-border eCommerce or logistics.
- Prior work with customs clearance and last-mile delivery vendors is essential.
- Background in postal, courier, or express delivery preferred.
Skills:
- Advanced commercial and financial analysis (Excel/Google Sheets).
- Strong contract literacy and documentation management.
- Proficient in vendor research, qualification, and SOP writing.
- Excellent coordination, attention to detail, and communication skills.
Attributes:
- Analytical and structured thinker.
- Works with urgency and accountability.
- Comfortable managing vendors across multiple geographies.
- Collaborative and process-driven.
About RSA eCommerce
RSA eCommerce simplifies cross-border delivery. Through a single integration and contract, we provide eCommerce aggregators and consolidators with seamless access to customs clearance and last-mile delivery across 37+ countries. Backed by RSA Global, we combine scale, compliance, and technology to create efficient and transparent logistics solutions worldwide.
Interested?
Apply now and be part of a team building the next generation of global eCommerce logistics.
