JOB SUMMARY
Managing and coordination of all aspects of Ocean Freight - Import activities (Domestic UAE + Int’l). Providing DPW Ocean Import freight forwarding customers with a high level of communication regarding the status of their shipments
KEY RESPONSIBILITY
- Freight Forwarding Operations
- Professional communication in dealing with DPW Logistics clients
- Fast and quality responses to any enquiries from customers, overseas agents and vendors in regards of shipments, pricing requests and questions related to freight forwarding
- Responsible for the pro-active handling of all tasks related to freight forwarding activities
- Detailed knowledge about UAE customs procedures and regulations and being able to provide DPW Logistics clients with high-end advice regarding the required import and export documentation
- Responsible for accurate billing process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients
- First point of contact for clients on all operational issues pertaining to shipments handled by DPWL
- Communicate with origin and/or destination offices and agents in regards of operational issues and follow up daily for any pending jobs and enquiries until completed
- Liaising and coordination with suppliers and 3rd party logistics vendors in order to arrange jobs outsourced to them on behalf of DPW Logistics
- Accurate and comprehensive data entry inclusive income and cost accruals into DPW Logistics CargoRunner Freight Forwarding Operational platform
- Coordination with carriers, vendors and customers in regards of the event of any missing and/or damaged shipments and handling of claims in regards of damage and/or lost shipments
- Coordination with clearance department for all import / export shipments
- Cost Control
- A strong drive to optimize DPW Logistics profits in regards Air, Sea, and Road Freight activities.
- Ensure to develop strong relationship with vendors, carriers and suppliers optimizing best market buying conditions
- Departmental Activities
- Excellent communicational skills towards DPW Logistics clearance team, DPW Logistics warehousing operations, and DPW Logistics Ocea/Air Import/Export department in order to optimize service performance
- Take part in both regular internal and external training to maintain and increase logistics knowledge
- Relationship Management
- Maintain excellent relationship with 3rd party vendors and logistics suppliers
- Maintain excellent relationship with internal other departments such as Accounting and finance, Commercial team and Warehousing Operations
QUALIFICATIONS, EXPERIENCE AND SKILLS
Essential Qualification: Graduate and entry-level Professionals
Desirable Qualification: Logistics Education or a minimum of 5 years’ experience in a freight forwarding role
Work Experience: Minimum 5 year of experience in Ocean freight Import & export for a mid- or large size freight forwarding company
Technical skills required to perform the role:
General knowledge
- Port Operation and import/export processes
- Sea Freight Logistics
- FCL Containers
- Special Equipment (Open Top’s / Flat Racks)
- Sea-Air Transportation Modes
- Customs Clearance Processes
- Customs Clearance Documentation
