Role Overview:
The Travel Supervisor plays a critical role in the day-to-day operations of the Executive Travel team by overseeing the seamless execution of end-to-end travel services. This role is responsible for ensuring that all client requests are managed efficiently, with a focus on high-quality service delivery, compliance, and cost-effectiveness. The ideal candidate is a seasoned travel professional with strong leadership capabilities, operational excellence, and a customer-first mindset, capable of handling high-pressure scenarios with professionalism and precision.
Key Responsibilities:
- Supervise and oversee the coordination of all customer travel requests, including flight bookings, hotel reservations, ground transportation, visas, and concierge services.
- Review and approve travel quotations, ensuring compliance with client travel policies and the acquisition of optimal rates.
- Maintain strong oversight of supplier arrangements, including payment processing and timely service delivery.
- Provide comprehensive pre-travel information to clients, covering logistical, political, and cultural aspects of their destination.
- Address and resolve customer complaints in a timely and professional manner, ensuring customer satisfaction and retention.
- Gather and escalate client feedback, complaints, and suggestions to relevant team members for continuous service improvement.
- Monitor team compliance with internal policies, client requirements, and standard operating procedures.
- Ensure all internal databases related to suppliers, employees, and clients are regularly updated and accurate.
- Collaborate with other departments to provide a streamlined and professional client experience.
- Represent the company at travel and industry events, strengthening the UAS brand and identifying partnership opportunities.
- Manage team profitability by implementing cost-saving measures and optimizing profit margins.
- Proactively identify business development opportunities through upselling and cross-selling travel services.
Required Qualifications:
- A minimum of 5 years of experience in corporate or executive travel, with at least 2 years in a supervisory role.
- Strong vendor/supplier relationship management and negotiation skills.
- Proven ability to work with clients and stakeholders from diverse cultural backgrounds.
- Demonstrated leadership skills with the ability to motivate and guide a team.
- Proficient in global reservation systems such as TBO and Amadeus.
- High-level organizational and multitasking skills, with meticulous attention to detail.
- Excellent verbal and written communication skills, with a strong customer service orientation.
- Strong knowledge of global geography and international travel protocols.
Key Competencies:
- Leadership & Team Supervision: Ability to guide, support, and mentor team members for optimal performance.
- Client-Centric Approach: Strong focus on customer satisfaction, with the ability to resolve issues efficiently.
- Operational Excellence: Proactive in streamlining operations and ensuring compliance with policies and processes.
- Attention to Detail: Ensures accuracy and thoroughness in all aspects of travel arrangements.
- Strategic Thinking: Identifies new opportunities for growth, profitability, and process improvement.
- Communication: Articulate, persuasive, and effective in verbal and written communication across levels.
- Problem-Solving: Ability to analyze complex situations and offer effective solutions in real-time.
- Cultural Awareness: Demonstrates sensitivity to various cultures and customs in client interactions.
- Negotiation & Influence: Skilled in negotiating with suppliers to achieve favorable terms and rates.
- Tech Proficiency: Advanced user of booking systems and travel management software.
